LITTLEFOUND Returns & Refund Policy

At littlefound, we want you to be completely satisfied with your purchase. Please read the following policy carefully before placing an order or requesting a return.

1. Custom-Made Products

All littlefound floor mats, including Standard Mats, Double-Layer Mats and Boot Mats, are custom-made to order based on the vehicle information provided during checkout.

Because these products are made to your individual specifications, custom-made or personalised items are exempt from the standard 14-day cancellation right and cannot normally be returned due to a change of mind.

You are still entitled to an appropriate remedy if your product is:

• Faulty

• Damaged upon delivery

• Not as described

• Incorrectly made based on the vehicle details provided with your order

Reporting an Issue

If you experience a problem with a custom-made product, please contact us within 14 days of delivery and provide:

• Your order number

• A clear description of the issue

• Clear photographs showing the product and the issue

For fitment-related concerns, we may request additional photographs of the mats installed inside the vehicle so that we can properly assess the problem.

Available Resolutions

Where a genuine product issue is confirmed, littlefound may offer one of the following remedies, depending on the circumstances:

• A free replacement

• A repair, where applicable

• A full or partial refund, where appropriate

2. Non-Custom Products

Products such as seat covers, steering wheel covers and other accessories are not custom-made.

You have the right to cancel your purchase and request a return within 14 days of receiving a non-custom product.

Return Conditions

To qualify for a return, the product must:

• Be unused and in its original condition

• Be returned with its original packaging

• Include all parts, accessories and instructions supplied

• Not have been damaged, altered or marked after delivery

We reserve the right to reduce the refund amount if the product has been handled beyond what is reasonably necessary to inspect it.

Return Shipping

Customers are responsible for return shipping costs when returning a non-custom product because of a change of mind.

If the product is faulty, damaged, incorrect or not as described, littlefound will cover reasonable return shipping costs or provide an appropriate return method.

3. Fitment and Vehicle Information

We take reasonable care to ensure that our products match the specifications and vehicle information provided when an order is placed.

For custom-made floor mats, correct fitment depends on the accuracy of the vehicle details submitted by the customer, including:

• Vehicle make and model

• Year of manufacture

• Body style or model generation

• Steering position

• Any other requested vehicle specifications

If a fitment issue occurs, we may ask for photographs of the product inside the vehicle and other relevant vehicle information to verify the cause.

Where an issue is confirmed to have resulted from a manufacturing error or an error by littlefound, we will work with you to provide a suitable remedy.

4. Damaged, Faulty or Incorrect Products

Customers are entitled to receive products that are:

• Of satisfactory quality

• Fit for their intended purpose

• As described

If your product arrives damaged, faulty or incorrect, please contact us within 14 days of delivery.

Your request should include:

• Your order number

• A description of the issue

• Clear photographic evidence

Once the issue has been assessed and confirmed, we will arrange an appropriate remedy, which may include:

• A replacement at no additional cost

• A repair, where appropriate

• A full or partial refund

If a replacement is not suitable or cannot be provided within a reasonable period, a refund may be offered where appropriate.

5. Returns Process

All returns must be requested and approved before products are sent back to us.

To request a return:

1. Email us at help@littlefound.com.

2. Include your order number and the reason for the return.

3. Attach clear photographs if the product is damaged, faulty, incorrect or has a fitment issue.

4. Wait for our customer service team to provide return instructions and the correct return address.

Please do not return any product without prior authorisation. Unauthorised returns may be refused or may result in delays when processing your request.

We recommend using a tracked delivery service when returning a product. Unless the return is due to a fault by littlefound, the customer remains responsible for the returned product until it reaches us.

6. Refunds

Once an authorised return has been received, we will inspect the product and notify you of the outcome.

Approved refunds will be:

• Issued to the original payment method

• Processed within 7 business days following approval

• Inclusive of the original standard delivery charge where legally required

Additional charges paid for express, premium or upgraded delivery services are not refundable unless the return results from an error by littlefound.

Please note that your bank or payment provider may require additional time to show the refund in your account.

7. Order Accuracy and Customer Responsibility

Customers are responsible for providing accurate information when placing an order, including:

• Correct vehicle details

• Correct product selections

• An accurate and complete delivery address

• Valid contact information

littlefound is not responsible for fitment or delivery problems caused by inaccurate or incomplete information supplied by the customer.

If incorrect information has been provided, we will still try to find a reasonable solution. This may include offering a replacement at a reduced cost, together with any applicable delivery charges.

8. Delivery and Unclaimed Parcels

If a parcel is returned to littlefound because of:

• An incorrect or incomplete delivery address

• Failed delivery attempts

• Refusal of delivery

• Failure to collect the parcel

• The recipient being unavailable

We will contact you to discuss the available options.

You may choose:

• Re-delivery, subject to an additional shipping charge; or

• A refund, where applicable, minus any delivery, return or handling costs incurred by littlefound

Custom-made products returned as unclaimed or undeliverable are not eligible for a change-of-mind refund.

9. Contact Us

If you have any questions about a return, refund or product issue, please contact littlefound:

Email: help@littlefound.com

Please include your order number in all correspondence so that we can assist you as quickly as possible.